Refund and Returns Policy

Effective Date: Insert Date
 
1. Introduction
Thank you for shopping at Frettopis. We hope you are delighted with your purchase. If for any reason you are not completely satisfied, we are here to help. This Refund and Returns Policy outlines our procedures for returns, exchanges, and refunds.
 
2. Returns
 
2.1 Eligibility: To be eligible for a return, the following conditions must be met:
The item must be in its original, unused, and undamaged condition.
The item must be returned within [insert number] days of receipt.
The item must be accompanied by the original receipt or proof of purchase.
 
2.2 Non-Returnable Items: The following items are non-returnable:
Custom or personalized jewelry
Final sale items
Gift cards
 
3. How to Return an Item
To return an item, please follow these steps:
Contact our customer service team at support @frettopis.com or [Insert Phone Number to obtain a Return Authorization Number (RAN).
Package the item securely in its original packaging and include the RAN, a copy of the receipt, and a brief description of the reason for the return.
Ship the package to the address provided by our customer service team.
 
4. Exchanges
If you wish to exchange an item for a different size or style, please follow the return process outlined above and indicate your desired exchange item. Exchanges are subject to availability. If the replacement item is of higher value, you will be required to pay the difference.
 
5. Refunds
 
5.1 Processing Time: Refunds will be processed within [insert number] business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
 
5.2 Shipping Costs: Shipping costs are non-refundable, and you will be responsible for the return shipping charges unless the return is due to a mistake on our part or a defective product.
 
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected] or [Insert Phone Number]. We will provide instructions for returning the item and offer a replacement or a full refund, including any shipping costs incurred.
 
7. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically.
 
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
 
Address: 3113 Elk Creek Road,Stockbridge, Georgia,United States
Phone number: 770-506-0519
 
Thank you for choosing Frettopis. We appreciate your business!